Train

Safety Training

Pain point

Risks of accidents at work

Lack of realistic training exposes staff to serious risks on site. A single accident can halt operations and generate major costs.

Solution

A reality-based training for off-site training can help staff spot the risks of accident and identify the right measures.

Benefits

• Reduction of accidents on site (factory, warehouse, store…)
• Staff being well prepared prior to going on site
• No operations stopped
• Reduced safety training costs (90% reduction of training costs at Alstom — Source: Uptale)

Target Users

HSE team for staff in factories, warehouses, construction sites, laboratories.

Knowledge Transfer and Competences Development

Pain point

Loss of knowledge and know-how when staff is leaving or changing role

Knowledge can be lost when experienced staff leave the company or a division. Know-how is not always correctly shared when staff move to a new role, which can lead to more machine downtime or stoppage of operations.

Solution

On-site training using step-by-step instructions can enhance the quality of knowledge transfer and speed up the process.

Benefits

• Step-by-step instructions ensuring no step or action is missing
• Risk of error reduced to near zero
• Capitalize on rare know-how from within your company
• Possibility to enhance the experience by sharing assets (video, PDF, image, 3D objects)
• Possibility to interact with an expert within the workflow
• No-code solution, easy to create, amend and deploy

Target Users

Technical teams managing machinery, special equipment or heavy vehicles.

Onboarding

Pain point

Time and cost to onboard newcomers

When turnover is high, onboarding takes time and costs money when done properly, while newcomers are expected to be operational quickly.

Solution

A reality-based onboarding experience allows newcomers to discover company values, people, products or services, and specific sites without the need to travel.

Benefits

• Time to onboard is significantly reduced (TotalEnergies: 4× faster, from 1.5 hours to 20 minutes*)
• Engagement is higher (L’Oréal: 5× increase in employee engagement*)
• Cost reduction as newcomers do not need to visit sites in person

Target Users

All staff.

Shopping Experience

Pain point

Loss of revenue or missed opportunities in store

Lack of product knowledge can lead to a loss of revenue in store. Asking the right questions and responding to objections correctly allows staff to fulfil consumer needs. Delivering personalized experiences is often complicated.

Solution

A reality-based training or a scripted AI Role Play with free-flowing conversation prepares staff for an enhanced consumer experience.

Benefits

• Enhanced shopping experience and improved customer satisfaction
• Up-sell and cross-sell opportunities to increase revenue
• Possibility to script an AI Role Play to master the selling ceremony based on company guidelines
• Immediate feedback for learners with Scripted Role Play AI

Target Users

Staff in direct contact with consumers.

Product Knowledge

Pain point

Lack of product knowledge from staff

Lack of focus during training can lead to low retention levels, resulting in poor customer experiences.

Solution

A real video game with embedded product information leads to improved product knowledge and consequently a better customer experience.

Benefits

• Active engagement from staff thanks to the gamified learning experience
• Ranking system to stimulate and emulate learning, possibly across teams
• Adapted learning based on the learner’s progress
• Easy to implement and deploy via QR code on smartphones

Target Users

Sales, Marketing and Product teams.

Cybersecurity

Pain point

Staff unaware of cyber threats

Cyberattacks are increasingly sophisticated and staff are often the first line of defence. A lack of awareness and practical training leaves companies vulnerable to phishing, vishing and other threats.

Solution

An immersive and gamified VR experience puts staff in real-life scenarios to recognize and react appropriately to cyber threats.

Benefits

• Better reaction from staff when confronted with cyber threats
• Increased retention thanks to immersive scenario-based learning
• Reduction of successful phishing and social engineering attacks

Target Users

All employees.